Terms and Conditions

1. Informational Purposes Only

The content provided on this website is for general educational and informational purposes regarding residential plumbing, water leak diagnostics, and heating equipment in New York City. The information does not constitute a formal engineering assessment or binding contractual quotation until an on-site physical evaluation is conducted.

2. Service Dispatch and Availability

Inquiring by telephone at (315) 202-8009 does not guarantee an immediate service appointment, specific arrival time, or fixed outcome. Dispatch availability is subject to technician scheduling, building management access rules, weather conditions, and travel logistics across New York County.

3. Gas Safety Protocol

If you smell natural gas or suspect a gas leak, you must immediately leave the premises. Do not rely on website instructions or telephone service requests. Immediately call 911 or your local gas utility provider (Con Edison: 1-800-75-CONED) from a safe location outside the building.

4. Limitation of Liability

NY Plumbing and its operators shall not be held liable for any damages resulting from website downtime, technical inaccuracies, or actions taken by users prior to receiving on-site professional plumbing assistance.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of New York and applicable municipal codes of the City of New York.

6. Contact Information

For inquiries regarding these Terms and Conditions, please contact us by phone at (315) 202-8009.